Privacy Policy

Welcome to   https://sloyk.com/ ! We are committed to protecting your privacy and ensuring a safe online shopping experience.
This policy describes how we collect, use, and protect your personal information when you visit or make purchases on our website.
Please take the time to read this document and understand how your personal information is processed.
By using our website, you agree to our Privacy Policy.

Information we collect

We collect the following information:

1. Your email address when you register on the site.
2. The time of your purchase, the details of your purchase, and the payment information.
3. Information about your interaction with our site, such as your IP address, browser type, and the pages you visit.

How we use your information

We use your information for the following purposes:

1. To process and fulfill your orders.
2. To communicate with you about your purchases and provide you with support.
3. To analyze and improve our website, products, and services.

How we share information

We do not sell, trade, or share your personal information with third parties.
However, we may share your information with law enforcement, state authorities, or other third parties if required to do so by law.

Data Security

We take the security of your personal information seriously. We have implemented appropriate security measures to protect your information from
unauthorized access, use, and disclosure.

Contact Us

If you have any questions or concerns about our Privacy Policy or your personal information,
contact us at   support@sloyk.com . 

By using our website, you agree to the terms of our Privacy Policy.

The Sloyk Team
Website:   https://sloyk.com/
Email:   support@sloyk.com


Right to a refund

We offer a refund if there are technical reasons why you cannot receive the digital design file.

No right to a refund

We do not offer a refund in the following circumstances:

- if you have changed your mind
- if you have decided that you no longer need the machine embroidery design
- if the machine embroidery design was not properly downloaded
- If you have not familiarized yourself properly with the machine embroidery design 

How to request a refund

To request a refund, please email our customer support team at   support@sloyk.com   within 14 days from the date of purchase. Please include your email address and order number, which is the same as the machine embroidery design file name.
If it is not possible to provide an order number, please provide the date and amount of the purchase. Also provide a brief explanation of why you are requesting a refund.
Our support team will review your request and contact you within 3 business days to confirm.

Refund Process

If your refund request is approved, we will return the funds to the source from which the payment was made.
You will receive a confirmation email as soon as your refund is processed.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at   support@sloyk.com . 

By making a purchase on our website, you acknowledge that you have read and agree to our Refund Policy.

The Sloyk Team
Website:   https://sloyk.com/
Email:   support@sloyk.com


Please read this carefully to understand our delivery method of the digital product.

Delivery Method

As an online store specializing in machine embroidery designs, we send your purchases electronically.
After successful payment, you will receive an email with download links or instructions on how to access the machine embroidery designs that you have purchased.

Delivery Time

Delivery time for machine embroidery designs is usually immediate, or within a few minutes after your payment is successfully processed.
However, in some cases, delays may occur due to payment confirmation or technical difficulties.
If you do not receive your digital product within a reasonable time, please contact our customer service at   support@sloyk.com   for assistance.

Confirmation Emails

After you make a purchase, you will receive a confirmation email with your order details and a receipt.
This email serves as proof of your purchase. Please keep it for your records.

Access to Downloads

Your purchased machine embroidery designs will be available for download immediately after payment. You are entitled to download your purchased machine embroidery designs unlimited times in any format.

Unavailable Downloads

If you are having difficulty downloading your machine embroidery designs, please contact our customer support team at   support@sloyk.com . 
We will help you restore or access your purchase.

Refunds

Please refer to our Refund Policy for more information on refunds related to machine embroidery designs.

Contact Us

If you have any questions or concerns regarding our Delivery Policy, please contact us at   support@sloyk.com . 

We strive for an uninterrupted and efficient delivery process for your machine embroidery designs.

The Sloyk Team
Website:   https://sloyk.com/
Email:   support@sloyk.com


Instructions for Using the Interface


Welcome to Our Online Store for Machine Embroidery Designs.
We strive to make it as quick and easy as possible for you to find the perfect design. By reading this guide, you will feel more comfortable navigating our website and selecting the designs that suit your needs.


Main Interface Screen - Fig. 1


 
Fig1


1.    Account login. After logging in, the "Login" button will change to «Set Password», and your email address will be displayed.
 
2.    Create an account.
3.    Show all selected machine embroidery designs.
4.    Show all designs marked for comparison, regardless of the current selection.
5.    Show all designs marked for purchase.
6.    Purchase selected designs.
7.    Show all previously purchased designs.
8.    Display settings for correct design dimensions.
9.    Website information block.
10.     Contact customer support.
11.     Set filter category.
12.     Choose a sorting parameter for designs.
13.     Sorting order from the smallest to the largest value or conversely.
14.     Select background for design (fabric color for embroidery).
15.     Select page number.
16.     Icon indicating design selected for comparison.
17.     Icon indicating design selected for purchase.
18.     Icon indicating purchased design.
The comparison and purchase icons can be changed by clicking on them. The purchased design icon is set automatically immediately after payment.
19.     Clicking this icon opens a detailed view of the design. 
Double-clicking on the design also opens the detailed view.


Detailed Design View Window - Fig. 2


 
Fig2


1.    Design at actual size. The design is displayed at its real dimensions, which are accurate only if you adjust the display settings (see to item 8, Fig. 1).
2.    Width ruler.
3.    Height ruler.
4.    Measurement system selection. Depending on the selected system, the width and height rulers will adjust accordingly.
5.    Display at actual size or 2x magnification.
6.    Additional design information.
7.    Comparison and purchase icons. Clicking these icons toggles their status. The purchased design icon is set automatically, immediately after payment.
8.    Select digital file format for the design.

You can choose any of the 17 available file formats:
   *.pes (Brother)
   *.dst (Tajima)
   *.pec (Brother)
   *.pcd (Pfaff)
   *.pcq (Pfaff)
   *.pcs (Pfaff)
   *.10o (Toyota)
   *.bro (Bits)
   *.dsb (Barudan)
   *.dsz (ZSK USA)
   *.emd (Elna)
   *.exp (Melco)
   *.jef (Janome)
   *.sew (Janome)
   *.tap (Happy)
   *.u01 (Barudan)
   *.xxx (Singer) 

9. Design file download button.
The button becomes active only after the design has been paid for. Please note that you can download the design in any format an unlimited number of times. Along with the design file, you will receive a color chart of this design.
You can also download a PNG file that contains a graphical representation of the design and a PDF file. The PDF file includes the design specifications as well as the thread colors in the order of their use.  Each thread colour is represented by a graphical depiction (a rectangle of the corresponding colour) and the  digital colour value in RGB and  CMYK formats. PNG and PDF files can be downloaded without paying for the design or registering.


Display Settings Window - Fig3


 
Fig3

  1.     Control rectangle.

  2.     Length of control rectangle.

  3.     Save control rectangle length button.

  4.     Length measurement system selection.

To ensure accurate display of design dimensions, measure the length of the control rectangle, record its value, and press the "Save" button.

Background Color Settings Window (Fabric for Embroidery) - Fig4


 
Fig4


Fig. 1, item 14. Background selection for design (Fabric color for Embroidery).
Here, the main background colors of the designs are displayed and can be changed. If you are not satisfied with the available colors, you can modify them. To do so, double-click the color you wish to change, and a background color settings window will open.

 

  1.     Previously set color.

  2.     Edited color.

  3.     Palette of standard colors for selection.

  4.     Color slider from blue to red.

  5.     Color slider from purple to green.

  6.     Color slider from yellow to blue.

  7.     Restore edited color to the previously set color.

  8.     Apply edited color.

Purchasing Designs


Before purchasing designs, you need to select them and add them to your cart. To do this, click on the cart icon at the top of the image:


The number of selected designs will appear in the upper right corner of the screen and in the menu bar.
                &nbs p;         
Click on the cart icon or the menu icon to proceed with the payment. The cart will open, allowing you to: (Fig5)
Cancel the payment
Remove an unwanted design
Proceed directly to payment

 
Fig5

Please note that our store offers a progressive discount:
When purchasing multiple designs, you get the following discounts:
2 designs – 5% discount
3 designs – 10% discount
4 designs – 15% discount
5 designs – 20% discount
6 designs – 25% discount
7 or more designs – 30% discount
After a successful payment, please refresh the website page to access your purchased designs.
Enjoy your shopping!

The Sloyk Team
Website:   https://sloyk.com/
Email:   support@sloyk.com